- Turn off your Image mobile rio smartphone.
- Press and hold the Power button for 2 seconds and then hold the Volume down (don't release the power button) until the phone turns on' This step should take you to recovery mode.
- Scroll to 'Wipe data/ factory restore' (scroll with Volume Down)
- Confirm selection with the Power button
- Scroll to 'Yes---delete all user data'
- Again, confirm with the Power button
- Wait until you see Wiping complete
- Short press the Power button to 'Reboot now'.
You will please let us know if further assistance is required.