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My Netsurfer FMT NM7116-01 cannot connect to SP Flash Tool

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My tablet was not in use for more than a year.  It charges normally, but when I switches it on it gets stuck on the Netsurfer boot screen.  I tried hard resetting by pressing power and volume up and it only gives me two options of recovery boot mode or normal boot mode.  I can choose either one and it still gets stuck on boot screen.  I tried flashing it but when I press volume down and plug in the USB it still goes to the boot screen.  It does not connect on Flashtool.  I bought the Rom from you guys.  Any help would be appreciated.

Thank you

Nonnie

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